Privacy Policy

Sharleen Collins Academy operates the www.sharleencollins.com website, which provides the information on our Makeup Courses.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.sharleencollins.com , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via email on info@sharleencollins.com.

SHARLEEN COLLINS ACADEMY PRIVACY POLICY AND COOKIE POLICY

This privacy policy describes the personal data collected or generated (processed) when you use Sharleen Collins Academy websites (“Sites”) and mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

WHO is Responsible for the Processing of Your Personal Data?

The Sharleen Collins Academy entity responsible for the processing of your personal data will depend on how you interact with Sharleen Collins Academy where you are located in the world. The relevant Sharleen Collins Academy entity is referred to as “Sharleen Collins Academy”, “our”, “we” or “us” in this privacy policy.

WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the services you request. For example, when you make an inquiry, contact our consumer services, request to receive communications, download a brochure, participate in our events or contests, or use our website.

This personal data includes your:

contact details including name, email, telephone number
personal details including hometown
personal preferences including your wish list as well as marketing and cookie preferences.
When interacting with our website, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below. This data includes:

Device IDs, call state, network access, storage information and battery information; and
Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide the Features of the website and Services You Request

When you use our website, we will use your personal data to provide the requested product or service. For example, download a brochure or participate in an event or promotion, we will use the contact information you give us to communicate with you about the courses, event or promotion.

To Communicate Information about our Services, Events and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning Sharleen Collins Academy courses, news, events and other promotions. You can opt-out at any time after you have given your consent.

If you are an existing customer of Sharleen Collins Academy (for example, if you completed a course with us), we may use the contact details you provided to send you marketing communications about similar Sharleen Collins Academy services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other Sharleen Collins Academy services such as contact forms to personalize communications on products and services that may be interesting for you.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. For example, when you book a course, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our services to enhance your user experience and to help us diagnose technical and service problems and administer our website.

To Protect Our or Others’ Rights, Property or Safety

We may also use your personal data about how you use our website to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our website and services to understand customer behavior or preferences. For example, we may use information about how visitors to sharleencollins.com search for and find courses to better understand the best ways to organize and present courses offerings on our website.

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our website.

When you purchase Sharleen Collins Academy from our websites and Academy, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your course.
We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact sharleencollinsacademy@gmail.com

Opting Out of Direct Marketing

If you have signed up to Sharleen Collins Academy Newsletters, you can opt-out of receiving Sharleen Collins Academy marketing communications by clicking the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us at sharleencollinsacademy@gmail.com

COOKIES and Pixel Tags

Sharleen Collins Academy collects information, which may include personal data, from your browser when you use our websites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and course choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session.

Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.

Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
You can always change your preference by visiting the “Cookie Settings” at the bottom of each page of our Sites.

For a comprehensive and up-to-date summary of every third-party accessing your web browser (through Sharleen Collins Academy or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.

1. DATA PROTECTION AND DATA PRIVACY

1.1 The privacy and protection of the data of our customers is important to Sharleen Collins Cosmetics. An adequate level of data protection is a prerequisite for the proper handling of personal data. This basic understanding shapes the data processing by Sharleen Collins Cosmetics. Sharleen Collins Cosmetics has therefore implemented technical and organizational measures in order to ensure an adequate level of data protection for all interactions with its customers.

1.2 The collection processing, storage and disclosure of certain personal data is necessary for the operation of the Sharleen Collins Cosmetics online shop. We would otherwise be unable to perform the services offered through the shop or offer our customers the usual superior and attentive service. Without the corresponding data we cannot inform you about our changing range of offers either.

1.3 In order to guarantee the greatest possible transparency, we will adequately describe the use of your data by Sharleen Collins Cosmetics below.

1.4 By agreeing to the Data Privacy Statement below, you consent to the described collection, processing, and use of your personal data by Sharleen Collins Cosmetics.

2. SUBJECT MATTER OF THE STATEMENT
Sharleen Collins Cosmetics operates an online shop for makeup brushes. In the Sharleen Collins Cosmetics online shop you can get an overview of the Sharleen Collins Cosmetics product range, learn more about the application of the products through videos, and purchase the products. You can also subscribe to a newsletter.

The subject matter of this statement is, therefore, the processing of personal data for the purpose of performing the services available through the Sharleen Collins Cosmetics online shop as well as for the management and maintenance of the customer master data of Sharleen Collins Cosmetics.

4. SHOP FUNCTIONS

The Sharleen Collins Cosmetics online shop offers you various functions that require the processing of your personal data. An overview of the functions is presented for you below:

4.1 Product range
Sharleen Collins Cosmetics offers a wide variety of various products for purchase, particularly in the area of cosmetics. The individual products are presented on individual product pages with images, a description, and sometimes application videos.

4.2 Product purchase
You can buy the offered products directly online. To do this, go to the individual product page and click the “ADD TO CART” button. The desired product will be placed in your virtual shopping cart. You can access this and initiate the ordering and payment procedure by clicking the “CHECKOUT” button. There are two options available to you for purchasing products from Sharleen Collins Cosmetics: You can login using an already existing customer account or create a new customer account. You provide various personal information such as your name and address for this and can then decide whether you would like to create a permanent customer account by defining a password. Finally, you select between the payment methods PayPal, advance payment, and credit card, you enter the corresponding data, and you can then conclude the purchase by clicking the “SEND ORDER” button.

5. PROCESSING OF DATA, CATEGORIES OF DATA PROCESSED, AND LEGAL BASIS

Different personal data is collected depending on the function of the Sharleen Collins Cosmetics online shop that you use. Sharleen Collins Cosmetics has various legal bases for the collection and processing of the specified data.

Sharleen Collins Cosmetics gives you an overview of the data processed in the individual functions as well as the respective legal basis for the processing of the data below.

5.1 Product purchase processing

(a) Personal data processed
The following data is collected within the framework of the product purchase described in point 3.2:

1 Required customer account information:

• First name and surname
• Address
• Email address

2 Voluntary customer account information:

• Telephone number
• Company name

3 Payment information:

• if payment is made by credit card through iframe integration through our partner company Wirecard:

o Card holder
o Card number
o Expiration date
o Card security code

• If payment is made through PayPal then the data processing is carried out solely through the systems of PayPal

The listed information is collected regardless of whether you create a guest account or a permanent customer account. If you are merely logged in as a guest then we will erase the data after your purchase transaction is completed, unless the data are to be retained in accordance with generally accepted accounting principles or due to other statutory provisions.

(b) Legal basis
The processing of personal data is carried out on the basis of Article 6(1)(b) of the General Data Protection Regulation (GDPR), i.e. solely for the purpose of fulfilling contractual obligations within the framework of the product purchase.

6. DURATION
Sharleen Collins Cosmetics will process your data only within the scope necessary and/or permitted in accordance with your consent. If the collected personal data is no longer required for the specified purpose then Sharleen Collins Cosmetics will erase or otherwise destroy it. The same applies in the event that you withdraw your consent.

7. RECIPIENTS
Sharleen Collins Cosmetics employs various service providers in order to be able to offer you optimal service. Sharleen Collins Cosmetics works closely with various partner companies for this. Sharleen Collins Cosmetics places great value on the careful selection of trustworthy partner companies.

Sharleen Collins Cosmetics transfers your personal information to partner companies in order to fulfill our contractual obligations to you as well as within the framework of the consent you have granted. These companies work either within the framework of commissioned data processing relationships or as independent data processors. Sharleen Collins Cosmetics places the partner companies under an obligation to comply with adequate security and data protection standards. The data transfer is not limited to the European Union but can also include countries whose data protection level is below that of the European Union in individual cases.

Our partner companies include:

• Paypal
• Braintree
• 2 Flow
• First Pulse Media

9. RIGHTS OF THE CUSTOMER

9.1 You have the right to demand the erasure of your data. Furthermore, you have the right to receive detailed information about the processing, storage, and use of your respective personal data (access). In addition, you have further rights in accordance with the General Data Protection Regulation 2016/679 that we will be happy to explain to you upon request.

9.2 Any consent you have granted can be freely withdrawn at any time. The withdrawal of consent, as well as all other rights, can be exercised by sending an e-mail to the following address: cosmetics@sharleencollins.com.

9.3 Notwithstanding the provisions above, you have the right to contact the competent supervisory authority with a complaint and to submit claims for any violations of the relevant provisions of data protection law.

RETURNS POLICY:

Unhappy about your purchase?

We would hope you are satisfied with all your purchases, however, should you wish to return your unused purchase we ask that you

1. Notify us via email info@sharleencollins.com within 14 days of purchase.
Please ensure you get proof of postage, as we must receive the goods before we can take the next steps of refund.

Please Note: Washed or used brushes or used/open products are not accepted.
Why?

Due to the nature of our products and for hygiene purposes all returns must be received unopened and unused in its’ original packaging within 14 days.

What happens next?

Upon receipt and examination of your returned goods, we will issue a refund less postage to your chosen method of payment.

Should your returned items be detected as used, we will be unable to refund full amounts. Return shipping charges are non-refundable.

Faulty Products:

(i) Issue Brushes
If you experience an unnatural amount of shedding in the first 7 days, please contact us.
It’s important you don’t continue to use a brush, which you feel is shedding large amounts, as the issue will only worsen.

Please do not discard of the brush, as we will need to run a check on it.
We offer a 14 day return from the date of purchase on all brushes purchased online.